ChangeLog

1.0.18 (4/3/2024)

Update

  • correction of request solving by another solver
  • faster display of requests to solve
  • modified button for sending ticket to avoid repeated clicking on it

1.0.17 (2/27/2024)

Update

  • adding a ticket language
  • added option for a solver taking over the ticket from another solver

1.0.16 (6/13/2023)

Update

  • Anonymized solver for whistleblowing category

1.0.15 (3/27/2023)

Update

  • Changed links for attached files

1.0.14 (1/21/2023)

Update

  • Invisible comment for the solver
  • File types in file upload help
  • Faster loading of resolved tickets
  • Option to open a closed/resolved ticket for the admin

1.0.13 (7/21/2022)

Update

  • Edited menu
  • Faster loading of search

1.0.12 (11/30/2021)

Update

  • Added public request category

1.0.11 (11/11/2021)

Update

  • Head of org. units can view and search for tickets given by org. units

1.0.10 (1/11/2021)

Update

  • Added the option to create a draft comment for solvers

1.0.9 (4/5/2021)

Update

  • Launch of notifications from the Helpdesk on the UP Portal

1.0.8 (1/15/2021)

Fix

  • Fixed minor errors in the application

1.0.7 (1/13/2020)

Update

  • Added elements to improve application accessibility
  • Added the option for bulk closing of tickets for the application admin
  • Unification of the solver's menu

1.0.6 (2/9/2019)

Update

  • deployed of a new version with modifications to improve the accessibility of the application

1.0.5 (8/1/2019)

Update

  • unified comment and attachment tabs
  • edited status change icons in request detail
  • comment box modified

1.0.4 (11/9/2019)

Update

  • edited mailing system
  • solvers have a comment section available with most recent comments in their tickets

1.0.3 (4/9/2019)

Update

  • fixed error in category administration
  • fixed error in category change

1.0.2 (5/3/2019)

Update

  • fixed resolver change
  • fixed user administratio
  • fixed Follow button
  • edited mailing system
  • resolvers have action button available in tickets where they are not a primary resolvers

1.0.1 (1/25/2019)

Update

  • edited layout in ticket detail
  • edited status colours of tickets
  • order of history and comments is displayed according the last sorting in any ticket
  • last changes are displayed in basic info
  • right side of ticket detail is floating
  • fixed copying error in Firefox

Known issues

  • Follow button is displayed in resolvers ticket, not in other resolver's tickets
  • if a resolver is changed to current resolver, ticket history remains empty