ChangeLog
1.0.18 (4/3/2024)
Update
- correction of request solving by another solver
- faster display of requests to solve
- modified button for sending ticket to avoid repeated clicking on it
1.0.17 (2/27/2024)
Update
- adding a ticket language
- added option for a solver taking over the ticket from another solver
1.0.16 (6/13/2023)
Update
- Anonymized solver for whistleblowing category
1.0.15 (3/27/2023)
Update
- Changed links for attached files
1.0.14 (1/21/2023)
Update
- Invisible comment for the solver
- File types in file upload help
- Faster loading of resolved tickets
- Option to open a closed/resolved ticket for the admin
1.0.13 (7/21/2022)
Update
- Edited menu
- Faster loading of search
1.0.12 (11/30/2021)
Update
- Added public request category
1.0.11 (11/11/2021)
Update
- Head of org. units can view and search for tickets given by org. units
1.0.10 (1/11/2021)
Update
- Added the option to create a draft comment for solvers
1.0.9 (4/5/2021)
Update
- Launch of notifications from the Helpdesk on the UP Portal
1.0.8 (1/15/2021)
Fix
- Fixed minor errors in the application
1.0.7 (1/13/2020)
Update
- Added elements to improve application accessibility
- Added the option for bulk closing of tickets for the application admin
- Unification of the solver's menu
1.0.6 (2/9/2019)
Update
- deployed of a new version with modifications to improve the accessibility of the application
1.0.5 (8/1/2019)
Update
- unified comment and attachment tabs
- edited status change icons in request detail
- comment box modified
1.0.4 (11/9/2019)
Update
- edited mailing system
- solvers have a comment section available with most recent comments in their tickets
1.0.3 (4/9/2019)
Update
- fixed error in category administration
- fixed error in category change
1.0.2 (5/3/2019)
Update
- fixed resolver change
- fixed user administratio
- fixed Follow button
- edited mailing system
- resolvers have action button available in tickets where they are not a primary resolvers
1.0.1 (1/25/2019)
Update
- edited layout in ticket detail
- edited status colours of tickets
- order of history and comments is displayed according the last sorting in any ticket
- last changes are displayed in basic info
- right side of ticket detail is floating
- fixed copying error in Firefox
Known issues
- Follow button is displayed in resolvers ticket, not in other resolver's tickets
- if a resolver is changed to current resolver, ticket history remains empty